Refund policy
If the thing you bought is not right, send it back. You have 30 days from the day it arrives.
We would rather you were happy with a stand than stuck with one, and we would rather hear why it did not work than not hear from you at all.
What can come back
A stand or a wall mount can be returned within 30 days of delivery if it is:
- unused, or assembled and tried but undamaged;
- complete — the post, the base, the perch, the hardware and the Allen key;
- packed well enough to survive the journey back, ideally in the box it came in.
You do not need to give us a reason. "It did not suit the room" is a reason.
What cannot
- The DIY files. Once a download link has been used, the file is yours and cannot be un-sent, so digital purchases are not refundable. If the link failed, the wrong file arrived, or you have not downloaded it yet, email us — that is a different problem and we will fix it.
- Anything returned after 30 days.
- Anything that comes back damaged, incomplete, or modified — drilled, repainted, cut down.
How to start one
Email neil@noboxmfg.com with your order number and what you are sending back. We will reply with the return address and confirm the details.
Please do not post anything back before you have heard from us. Unannounced returns are how packages get lost, and a lost package helps neither of us.
Who pays the return postage
It depends on why it is coming back, and we think that is the fair way round:
- You changed your mind — wrong room, wrong colour, did not suit — you cover the return postage. Please use a tracked service. An untracked parcel that never arrives is one we cannot refund, and that is a bad afternoon for both of us.
- The item is faulty, damaged, or not what you ordered — we cover it, in both directions. We will email you a prepaid label. You should not be out of pocket because we got it wrong.
There is no restocking fee.
Getting your money back
Once the return reaches us we check it over and process the refund within two business days. It goes back to the card or account you paid with — we cannot send it anywhere else.
Your bank then takes its own time to show it, usually a few business days and occasionally up to ten. That part is out of our hands. If it has been longer than that, email us and we will send you the refund confirmation to take to them.
Original shipping was free, so there is nothing to deduct.
Faulty, damaged, or not what you ordered
This is not a return, it is us getting it wrong, and it is not capped at 30 days.
Email us with your order number and a photograph. We will replace the item or refund it, whichever you prefer, and we will cover the shipping in both directions. Keep the packaging until it is sorted.
Warranty
These are welded and powder-coated steel objects built to machine-shop tolerances, and they are meant to last. We warrant them against defects in materials and workmanship for one year from the date of delivery.
That covers a weld that fails, a finish that lifts, a thread that strips in normal use. It does not cover accidental damage, scratches from moving house, or a stand that has been modified.
Exchanges
Swapping black for white, or a single for a pair? Easiest is to return the first and order the second — that way you are not waiting on us to receive one before we send the other. Email us and we will keep the two connected so the refund is not a surprise.
Refurbished items
Refurbished stands and mounts carry exactly the same 30-day return window and the same one-year warranty as new ones. They have been fully disassembled, checked against the tolerances we hold new stock to, and had anything marked or bent replaced. The only differences are the price and the fact that the object has been somewhere before.
Bought it somewhere else?
This policy covers orders placed on playwithnobox.com. If you bought through another retailer, their returns process applies and they will be quicker at it than we can be on your behalf.
The one-year warranty is a different thing, and it is ours wherever you bought it. Returns belong to whoever sold it to you; a weld that fails belongs to us. If a NoBox stand goes wrong after that retailer's return window has closed, email us with a photo and your order number and we will put it right.
That holds outside the United States as well — including where a marketplace has warned you it might not.
NoBox, LLC, Atlanta, Georgia. Last updated 8 August 2026.