Shipping policy

Everything here ships from our shop in Atlanta, Georgia.

Where we ship

The contiguous 48 states and Washington DC. That is where our fulfilment network reaches at a sensible cost, and it is the honest answer rather than a promise we would rather not keep.

That means we do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or any other US territory. We also cannot deliver to PO boxes, or to APO and FPO addresses — please give us a street address.

If you are in one of those places and you want a stand, write to us anyway. We will quote you honestly for what it actually costs to get one there, and you can decide.

If you are outside the US and want a stand or a mount, email us at neil@noboxmfg.com and we will sort something out directly. We are a small studio and a handful of overseas orders a year does not justify a standing international rate, but we would rather arrange it by hand than turn you away.

The DIY files are a download and have no shipping at all — see Digital products below. Those we can sell anywhere.

What it costs

Standard shipping is free on every order we ship. There is no minimum. That includes a single $99 wall mount as much as it does a $250 pair of stands.

Prices on the site are in US dollars and do not include sales tax, which is calculated at checkout based on where the order is going.

How long it takes

Orders are packed and dispatched the next business day at the latest. Orders placed on a weekend or a public holiday go out on the next business day.

Orders are picked, packed and carried by Amazon's fulfilment network, which is how a three-person studio gets you a parcel as quickly as a much larger company can. Once it leaves us, standard delivery typically takes about three business days.

That is a typical time, not a guarantee, and the carrier is assigned at dispatch.

You will get a confirmation email when you order and a second email with tracking when it ships. If the tracking email has not arrived and it has been longer than the dispatch window above, check your spam folder first, then email us.

Digital products

The DIY stand files are STL files you print yourself. Nothing physical ships. Your download link is emailed to you once payment clears, usually within a few minutes. If it has not arrived within an hour, check spam and then email us — we can re-send it.

You will need a 3D printer, a slicer, and the PVC pipe and hardware listed on the product page. We do not supply those.

If something goes wrong

Damaged in transit. These are steel objects in a box and they arrive intact almost every time — but if yours does not, email us within a week of delivery, send photographs of the damage and of the packaging it came in, and we will arrange a replacement. Keep the box. You will not be asked to pay to return a broken one.

The week is so we can claim against the carrier while the trail is warm, not a trapdoor. If you find the damage later than that, tell us anyway — we would rather replace a broken stand than win an argument about timing.

Lost in transit. If tracking has stopped moving for several days, or says delivered and nothing arrived, tell us. We will open a claim with the carrier and follow it through. You do not have to deal with the carrier yourself.

Wrong or incomplete address. We ship to the address entered at checkout. If it is wrong, email us straight away — before dispatch we can usually change it. Once it has shipped we cannot. If a parcel comes back to us as undeliverable, we will get in touch and send it out again to a corrected address at no extra charge.

Ask us

Anything not covered here, ask. neil@noboxmfg.com.

NoBox, LLC, Atlanta, Georgia. Last updated 7 August 2026.