Shipping policy

We are a studio in Atlanta, Georgia. Orders reach you one of two ways. New stock is picked, packed and shipped for us by Amazon's fulfilment network. Our refurbished range is packed by hand here in the workshop. You do not choose between them — it follows from what you ordered — and inside the United States both are free.

Where we ship

The contiguous 48 states and Washington DC. That is where our fulfilment network reaches at a sensible cost, and it is the honest answer rather than a promise we would rather not keep.

That means we do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or any other US territory. We also cannot deliver to PO boxes, or to APO and FPO addresses — please give us a street address.

If you are in one of those places and you want a stand, write to us anyway. We will quote you honestly for what it actually costs to get one there, and you can decide.

Outside the United States, we ship by quote — and the quotes are published. Our checkout only prices US addresses, so an overseas order is arranged by email rather than at the till. That does not mean we make the number up: Shipping outside the US lists real carrier prices and delivery times for Canada, Germany, the United Kingdom, Finland, Norway and Australia, explains the $15 minimum, and sets out what your customs authority will add at your end. If your country is not on that list, send us the address and we will price it the same day.

What we send abroad is refurbished stock. International orders are packed by hand in Atlanta, and the refurbished range is what lives here. New stock sits in Amazon's network, and that network does not carry our products across a border.

Refurbished is not second-rate. These are Amazon returns, most of them never even opened — somebody changed their mind. Every one is checked over by hand here in Atlanta before it goes out again, and it carries the same one-year warranty as new. You pay less because it has been somewhere before, not because it is worth less.

The DIY files are a download and have no shipping at all — see Digital products below. Those we can sell anywhere.

What it costs

Standard shipping is free on every order we ship within the United States. There is no minimum. That includes a single $99 wall mount as much as it does a $250 pair of stands.

Shipping abroad is charged. The price of every product already includes what US delivery costs us, so we take a fixed $15 credit off the international carriage rather than charge you for carriage twice — and we never quote under $15, because on the shortest routes the credit would otherwise cover almost the whole parcel. The rates are on the international shipping page.

Prices on the site are in US dollars and do not include sales tax, which is calculated at checkout based on where the order is going. Import taxes and customs charges on an overseas order are separate again, and are covered on the international page.

How long it takes

Two things happen after you order: we pack it and hand it to a carrier, then the carrier brings it to you. They are separate, and it is worth seeing them separately.

Inside the United States	Typically takes
We pack it and hand it to a carrier	Same or next business day
The carrier brings it to you	About three business days
Order to your door	About three to five business days

Orders are packed and dispatched the next business day at the latest, and sometimes within hours of you ordering. Refurbished orders are packed by hand, so if one is going to take longer than that we will tell you rather than let you wonder.

Amazon's network works seven days a week, weekends included. A Saturday or a Sunday in the middle does not automatically add days to an order it is carrying — so a weekend order often moves sooner than the business-day figures above suggest. The workshop keeps ordinary business days.

Most orders are picked, packed and carried by Amazon's fulfilment network, which is how a three-person studio gets you a parcel as quickly as a much larger company can. The exception is anything we send abroad — that leaves the workshop by hand, and none of the timings above apply to it.

Overseas takes considerably longer. The economy service most people choose runs about 10 to 17 business days — Canada is the exception at about four. There is a faster air service to every country we quote, usually one to six days, and it costs roughly twice as much. Both are listed, country by country, on the international shipping page.

These are typical times, not guarantees. Distance matters — the far side of the country takes longer than the next state — and weather, holidays, customs and the carrier's own backlog all move the number. We would rather quote you a range we actually hit than a single day we miss.

The carrier is assigned at dispatch — normally Amazon Logistics or USPS on a new order, and usually UPS on one we pack ourselves — so the tracking link in your shipping email may point at any of them. Which carrier you get is decided by the network and by what is going where, not by you at checkout.

We do not offer a paid faster option inside the United States. Standard is the only speed, and it is free. Abroad there is a genuine choice of two speeds, and you tell us which one you want when you ask for a quote.

You will get a confirmation email when you order and a second email with tracking when it ships. If the tracking email has not arrived and it has been longer than the dispatch window above, check your spam folder first, then email us.

A tracking number is created when your parcel is labelled, which can be up to a day before the carrier physically collects it. So a number that exists but shows no movement yet is normal on the first day — it is not a lost parcel. On a long international route the gaps between scans are longer still.

Digital products

The DIY stand files are STL files you print yourself. Nothing physical ships. Your download link is emailed to you once payment clears, usually within a few minutes. If it has not arrived within an hour, check spam and then email us — we can re-send it.

You will need a 3D printer, a slicer, and the PVC pipe and hardware listed on the product page. We do not supply those.

If something goes wrong

Damaged in transit. These are steel objects in a box and they arrive intact almost every time — but if yours does not, call or email us within a week of delivery, send photographs of the damage and of the packaging it came in, and we will arrange a replacement. Keep the box. You will not be asked to pay to return a broken one.

The week is so we can claim against the carrier while the trail is warm, not a trapdoor. If you find the damage later than that, tell us anyway — we would rather replace a broken stand than win an argument about timing.

Lost in transit. If tracking has stopped moving for several days, or says delivered and nothing arrived, tell us. We will open a claim with the carrier and follow it through. You do not have to deal with the carrier yourself.

Wrong or incomplete address. We ship to the address entered at checkout. If it is wrong, email us straight away — before dispatch we can usually change it. Once it has shipped we cannot. If a parcel comes back to us as undeliverable, we will get in touch and send it out again to a corrected address at no extra charge.

Orders shipped outside the United States are final sale. The carton is built to survive one long journey, not two, and a stand sent back across an ocean arrives in no condition to sell to anyone else. The warranty is unchanged — if an overseas order arrives damaged or wrong, tell us and we will put it right, exactly as we would at home.

Ask us

Anything not covered here, ask. neil@noboxmfg.com.

NoBox, LLC, Atlanta, Georgia. Last updated 16 September 2026.